Case Studies for Medical Devices | Real Results & ROI 2026

Odoo helped AMSBIO automate workflows and centralize data across global branches. Before, AMSBIO struggled with manual processes and disconnected systems.... Target Integration implemented Odoo, automating inter-company transactions and streamlining data uploads. Upload times dropped from hours to minutes. AMSBIO improved efficiency, cut costs, and saw better customer satisfaction.
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Gold-Vision CRM helped Salts Healthcare manage sales contacts and communications as their team grew. The company needed a secure, on-premises... CRM to protect sensitive data and support sales reporting. Gold-Vision CRM integrated with Outlook, was easy for the sales team to use, and allowed mobile access on tablets. Management gained better visibility into sales activities and could generate meaningful reports. The system's flexibility let Salts Healthcare customize screens and automate workflows for their business needs.
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Act! helps Asian Medical, Inc. manage 15,000 global contacts. The CRM organizes calls, meetings, and tasks for daily operations. Michael... O’Malley uses Act! to streamline communication and track sales data. Outlook integration logs every email and sales activity. A switch to Salesforce failed due to missing features, leading to a return to Act!. Act! supports business growth and strong dealer relationships worldwide.
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Onkos Surgical used Quickbase to replace manual case management tools. They moved from Microsoft Access and spreadsheets to a unified,... real-time system. This change saved over 60 hours each week. Teams now have one source of truth and better visibility. Automated scheduling and digital intake forms improved coordination. Quickbase helped Onkos Surgical scale case management and support more surgeons.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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medi moved its data platform from on-premises to Microsoft Azure with b. telligent. The new cloud-first setup improved performance, scalability,...and cost efficiency. b.telligent connected 17 source systems using Azure Data Factory and migrated reporting to Power BI. medi now has faster data processing and a flexible, future-ready architecture. The project finished on time and within budget, enabling better analytics and user experience.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Dräger needed a professional CRM solution to support its global growth and connect multiple locations. The company chose SuperOffice for... its user-friendly interface and easy integration with Outlook and ERP systems. Implementation took just three months, enabling fast adoption across teams. SuperOffice provided a clear view of customer projects and linked SAP data for better customer insights. The Customer Service module helped Dräger's helpdesk quickly process requests from hospitals, improving service quality.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Vtiger CRM helped Mediserve fix disorganized field visit tracking. Before, the sales team wasted time on manual records and missed... follow-ups. Vtiger gave them a dashboard and reminders, making all data easy to see in one place. This cut down errors and manual work. Sales teams now follow up better and work more efficiently. Admins and employees found the system easy to use and quick to adopt.
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Vtiger CRM helped Mediserve fix disorganized field visit tracking. Before, the sales team wasted time on manual records and missed... follow-ups. Vtiger gave them a dashboard and reminders, making all data easy to see in one place. This cut down errors and manual work. Sales teams now follow up better and work more efficiently. Admins and employees found the system easy to use and quick to adopt.
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FLA Orthopedics used Document Locator to solve problems with file storage, paper handling, and poor organization. The company imported 200,000... scanned documents into a searchable repository. Customer service reps can now find documents quickly, improving response times. The quality department will use Document Locator to digitize 50,000 more documents and automate approvals. The solution reduced storage needs and made remote access possible, boosting efficiency.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Sanity helped Laerdal move from fixed licensing to cloud-based subscriptions for their medical training devices. Laerdal used Sanity to deliver... medical scenario scripts in real time to a global network. The platform enabled parallel development of code and content, speeding up project timelines. Sanity's flexible data modeling supported multilingual interfaces for users worldwide. Laerdal improved workflow efficiency and content delivery with Sanity.
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HeartFlow, Inc. used MadCap Software to deliver documentation in 12 languages up to 10 times faster. The company switched from... manual PDF updates to MadCap Flare for single-source authoring and multichannel publishing. This change made instructions for use (IFUs) easier to search and update. HeartFlow automated content customization for different regions and languages. The team also used MadTranslations for cost-effective localization and MadCap Central for analytics and collaboration. These tools helped HeartFlow save time, cut costs, and improve customer experience.
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Weaver and Company used MasterControl to digitize quality and production records. Before, they relied on paper, which slowed batch release... and risked losing documents. MasterControl integrated quality and manufacturing, making data easy to access and improving collaboration. Employees now use iPads and a touchscreen computer for real-time reporting. Batch release time was cut in half, and ERP integration with NetSuite improved data integrity.
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LiveTiles Intranet helped Widex launch a global healthcare enterprise intranet fast. Widex needed a central platform for communication and collaboration... across its worldwide teams. LiveTiles delivered a customizable intranet on Office 365, accessible to over 2,000 users, including those at production units and sales companies. The solution enabled targeted news distribution, local sub sites, and collaborative workspaces. Widex staff now share resources and updates easily, supporting company-wide goals and engagement.
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Objective helps ResMed speed up product launches and meet strict medical regulations. Over 1,400 users in 18 countries use Objective... for content, collaboration, and process management. ResMed relies on Objective to connect teams and improve business processes. The solution supports compliance with local and international health standards. ResMed has seen consistent growth and global reach with Objective's support.
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Amagno helped Neuromedex GmbH manage growing documentation needs. The company used Amagno's document management system to organize sales, accounting, purchasing,... and marketing files. Neuromedex liked the user-friendly workflows and fast search features. The digital invoice workflow saved time. Amagno fit well with Neuromedex's business processes.
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Emitrr's AI-powered rule engine helped Zynex Medical save over 32 staff hours each month by automating the sorting of 10,000+ inbound SMS messages. The solution enabled... bulk SMS campaigns, increasing patient outreach capacity by 3–4 times. Automated replies to missed calls recovered 30–40 leads monthly. Prescription-to-sale conversions rose by up to 18%. Zynex scaled communication without hiring more staff, improving efficiency and patient engagement.
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Collagen Solutions used SoftExpert to improve quality management and design controls. The company standardized recordkeeping and reporting across facilities in... several countries. Quality and design documents are now securely stored with strict revision control. Teams use enhanced dashboards and tailored reports for better oversight. Built-in design reviews give users a full view of the design process and history.
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Contentverse helped St. Jude Medical, now part of Abbott, move from paper to digital records. The company faced risks of... data loss and compliance issues with paper-based systems. Computhink implemented a turnkey document management solution. St. Jude Medical achieved compliance with SOX and regulatory guidelines. They improved document security, retrieval speed, and productivity. The new system prevented data loss and enabled disaster recovery.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zimmer Biomet used RightFind Enterprise to manage research content for 17,000 employees across 30 sites. The solo librarian faced challenges... in serving a global workforce and needed a way to centralize resources. RightFind enabled fast, secure access to scientific literature and improved collaboration. The solution offered single sign-on, copyright compliance, and 24/7 support. Zimmer Biomet saw high ROI by streamlining information access and copyright management.
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Genmed used Lumiya from Vision33 to digitize and automate supplier invoice processing. The solution integrated with SAP Business One and... improved the customer experience with a purchasing portal. During the pandemic, Genmed kept clients’ expense management running without disruption. Staff could work remotely and quickly add new elements to the system. Lumiya gave Genmed more flexibility and efficiency in their operations.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Enhatch’s inventory management solution helped a leading medical device post-manufacturing provider cut kit build and inspection times by up to 80%. The company automated... manual processes, giving customers full visibility into every stage of kit processing. They scaled operational capacity by 5X without adding more staff. Employee onboarding and training times dropped, reducing costs. The solution improved efficiency and made operations easier to manage.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Seismic helped Aerogen cut sales cycle length by 56% and boost average deal size by 39%. Aerogen used Seismic to... automate manual sales tasks and connect marketing and sales teams. The platform integrated with Salesforce, making it easier to track seller activity and share content. Aerogen saw a 54% increase in sellers reaching targets and a 48% rise in time spent selling. Seismic enabled Aerogen to deliver better buyer experiences and improve sales productivity.
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Kaon Interactive built a 3D product tour application for Thermo Fisher Scientific’s Invitrogen Attune NxT Flow Cytometer. The tool enabled... offline, interactive demos, solving challenges with physical product demonstrations and unreliable internet. After launch, Thermo Fisher saw a 50% higher close rate for leads engaging with the 3D tours versus standard collateral. The application was deployed globally, embedded on product pages, and used at trade shows. It reduced demo costs and improved lead quality for the sales team.
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Membrain helped Mermaid Medical Group replace spreadsheets and siloed data with a single sales platform. The company needed a CRM... that matched its people-first culture and supported sales teams without micromanagement. Membrain was rolled out in phases, starting with basic workflows and expanding to pipeline management and performance tracking. Adoption was strong across regions and roles. Sales projects and goals are now visible and actionable in one place, supporting growth and collaboration.
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Isansys used Synap to deliver medical device training to clinicians worldwide. They needed an online platform to support face-to-face training... and help onboard new users. Synap enabled microlearning, breaking training into short sessions for busy hospital staff. The platform included micro assessments to ensure understanding before progressing. Synap's system met hospital security standards and was easy for clinicians to use.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Enablix Sales Enablement helped a medical device company launch fast after FDA approval. The company needed to scale from 30... to over 75 sales reps in a year. Enablix was chosen for its simple interface and rapid 14-day deployment. The platform enabled content management, sales training, and physician onboarding. The company saw near 100% adoption among 74 sales reps and supported 3,000+ physician prospects.
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Ideals Virtual Data Room helped Aerolase manage sensitive data during a major fundraising effort. Aerolase used Ideals to securely share... documents with investors and save about $3,000 per month in man-hours. The platform's 24/7 support and flexible access controls made it easy for the team and investors to use. After adopting Ideals, Aerolase grew revenue from $7 million to $43 million in six years. The VDR also improved Aerolase's reputation with institutional investors.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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SoloFire helped BD Bard track how sales reps share files with customers. The platform gives instant notifications when customers view... shared files. This lets reps follow up quickly while interest is high. Marketing now gets real analytics on which sales assets work best. BD Bard uses SoloFire to improve sales enablement and asset tracking.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Qodana helps Zynex Monitoring Solutions keep code quality high for their patient monitoring platform. The team uses Qodana with .NET... applications in their cloud-first interoperability platform. Qodana integrates with GitHub Actions, making it easy to add to workflows and enforce strict code standards. Developers at all levels benefit from Qodana’s inspections and coaching features. Zynex relies on Qodana for code scanning and quality, alongside Sonarqube.
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TeamViewer Tensor helps EssilorLuxottica manage over 11,000 demo boxes in stores worldwide. The IT team in Milan can monitor, troubleshoot,... and update devices in real time. This reduces downtime and keeps retail operations running smoothly. Centralized management supports the launch of Nuance Audio, a smart eyewear with hearing support. The solution enables fast, proactive maintenance and supports global expansion. EssilorLuxottica relies on TeamViewer for seamless, scalable support.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Comind. work helped Ansell cut approval times from weeks to days. The platform replaced undocumented email approvals with traceable, controlled...workflows. Every decision and exception is now documented and auditable. Ansell connected legacy systems and enforced business rules across departments. The solution expanded to training, lab reporting, and pricing workflows. Managers now verify compliance with real-time quality metrics.
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Grundium used Ubuntu Pro for Devices to secure its digital microscopes. The company needed to meet strict security rules for... patient data. Ubuntu Pro gave them regular patching and over-the-air updates. This helped Grundium keep its devices stable and safe. Grundium could now meet customer security needs and focus on improving its products. Thousands of Ocus Scanners stay compliant and reliable worldwide.
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LanguageWire helped Getinge improve content quality and consistency across 13 languages. Getinge faced issues with inconsistent terminology and complex UI... translation. LanguageWire created a termbase and streamlined translation workflows. This reduced translation cycle times for large manuals by 30%. Costs dropped by up to 45%, letting Getinge translate into more languages.
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Administrate helped Siemens Healthineers automate 90% of their training operations. The company needed to centralize and standardize global training for... advanced medical equipment. Before, they used many disconnected tools and manual processes. Administrate provided a single, integrated platform with strong APIs and reporting. Siemens Healthineers saw a 190% increase in global enrollment and a 233% rise in regional participation. The platform enabled consistent, efficient training worldwide.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Dermaroller used Totara LMS to solve global training challenges in dermatology and aesthetics. They needed scalable, standardized e-learning for doctors,... aestheticians, and distributors. Totara enabled custom learning paths, CPD compliance, and mobile access. Onboarding time dropped by 50%. 98% of users completed required certifications. Automated processes saved over 100 hours of admin work monthly. Dermaroller now delivers 24/7 training worldwide, supporting rapid growth and compliance.
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Intuitive Surgical used Qstream to boost knowledge retention after launching new messaging for their DaVinci product. The company ran a... video pitch contest using Qstream’s microlearning platform. 700 sales reps were invited, and 426 videos were submitted. The contest led to 60% engagement and helped standardize messaging. Managers used the videos for coaching and to set a gold standard for future training.
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ELB Learning created an immersive training program for Johnson & Johnson Vision's ELITATM Femtosecond Laser System. The solution used interactive... videos, games, and VR simulations to train global sales and marketing teams. The course included 3D tours, gamified knowledge checks, and was accessible in multiple languages. Learners could use the training on web, mobile, or VR headsets. The program aimed to boost learning accuracy and proficiency with the new healthcare technology.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... seat time by 16,469 hours and saved over $500,000. Training was customized for different job roles and delivered in 19 languages. Analytics and employee feedback drove improvements, cutting new hire curriculum by 73%. The program won Brandon Hall awards for compliance training and learning strategy.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... seat time by 16,469 hours and saved over $500,000. Training was customized for different job roles and delivered in 19 languages. Analytics and employee feedback drove improvements, cutting new hire curriculum by 73%. The program won Brandon Hall awards for compliance training and learning strategy.
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Sysmex used Eurekos LMS to deliver product training to over 100,000 customers worldwide. The company needed to educate customers and... partners at scale. Eurekos LMS helped Sysmex overcome key obstacles in customer education. The platform enabled transformational product training. Sysmex reached a global audience with their training programs.
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Dentsply Sirona uses Dokeos LMS and Dendreo to train healthcare professionals online. The company wanted to improve training structure and... make onboarding easier. Dokeos LMS helps manage e-learning and Dendreo handles administration. The integration connects learning and admin tools for a smooth experience. Dentsply Sirona reports strong results from this digital training approach.
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Helpjuice helped Panda, a fast-growing B2C platform in medical equipment, reduce support inquiries and boost customer autonomy. Panda replaced a... manual knowledge base with Helpjuice, making information easy to find and use. Customers now solve common issues on their own, leading to fewer basic support requests. Multimedia guides and search features improved learning and engagement. Panda’s support team now focuses on complex problems, raising service quality.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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VirtuRad used Giva CustomerService to connect field engineers and the call center. The solution automated service requests and enabled two-way... email updates. Giva's real-time reports and analytics helped VirtuRad track customer satisfaction and act fast. Field engineers managed requests from mobile devices, speeding up response times. VirtuRad saw higher customer satisfaction and lower support costs.
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HappyFox helped Minnetronix automate support workflows and migrate from their old system. The new platform improved ticket resolution speed and... reduced agent workload. Teams across IT, HR, finance, and engineering now use HappyFox to manage support. The intuitive design and customizable features increased employee satisfaction. Minnetronix values the fast customer service and flexible solution.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Vtiger CRM helped Mediserve fix disorganized field visit tracking. Before, the sales team wasted time on manual records and missed... follow-ups. Vtiger gave them a dashboard and reminders, making all data easy to see in one place. This cut down errors and manual work. Sales teams now follow up better and work more efficiently. Admins and employees found the system easy to use and quick to adopt.
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Varicent helped a global MedTech company modernize its sales compensation system. The company added over 1,000 new calculations without slowing... down the platform. Real-time crediting pipelines now process transactions nightly, reducing manual work and errors. Sales operations can quickly adjust territories and payouts, boosting agility and trust. The unified Varicent platform supports growth and gives leaders clear visibility into performance.
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TeamViewer Tensor helps EssilorLuxottica manage over 11,000 demo boxes in stores worldwide. The IT team in Milan can monitor, troubleshoot,... and update devices in real time. This reduces downtime and keeps retail operations running smoothly. Centralized management supports the launch of Nuance Audio, a smart eyewear with hearing support. The solution enables fast, proactive maintenance and supports global expansion. EssilorLuxottica relies on TeamViewer for seamless, scalable support.
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ZS integrated over 80 data sources for Phadia, a medical diagnostics company. Phadia's sales and marketing teams needed better analytics... to manage growing complexity. ZS built dashboards that gave salespeople real-time insights and automated data management. Data operations costs dropped by 25%. Project cycle times fell by 70%. The solution helped Phadia's sales force target customers more effectively.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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908 Devices used Validity DemandTools to improve Salesforce data quality and boost operational efficiency. The team needed to quickly adapt... their CRM data to support sales, service, and marketing. Out-of-the-box Salesforce tools were not enough for their complex needs. With DemandTools, they automated data updates, deduplication, and standardization. This helped sales and marketing teams trust their data and communicate better. New features in DemandTools saved time and made data management easier for ongoing projects.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Boston Scientific Consulting International used Conga CPQ and Conga Rebate Management to improve rebate and quoting processes in EMEA. Their legacy systems... could not handle complex deals and rebates across multiple countries. Conga worked with Boston Scientific to co-develop robust rebate features. The solution rolled out in five countries, letting users complete complex processes within days. Teams quickly adopted the new system, and more countries plan to implement it soon.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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MMCI Holdings unified tax compliance across four business units by switching to TaxCloud. Their old provider, TaxJar, could not integrate... with Odoo, causing workflow issues. TaxCloud’s API and pricing fit MMCI’s needs and worked with their Odoo ERP. Sodexis ensured a smooth integration and ongoing support. MMCI now relies on TaxCloud for real-time tax calculations and plans to automate all sales tax filings.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Boston Scientific Consulting International used Conga CPQ and Conga Rebate Management to improve rebate and quoting processes in EMEA. Their legacy systems... could not handle complex deals and rebates across multiple countries. Conga worked with Boston Scientific to co-develop robust rebate features. The solution rolled out in five countries, letting users complete complex processes within days. Teams quickly adopted the new system, and more countries plan to implement it soon.
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ResMed automated its subscription billing with BillingPlatform. The company replaced manual, multi-step billing processes with a modern revenue lifecycle management... platform. This helped ResMed reduce the risk of revenue leakage and support rapid growth in its subscription offerings. BillingPlatform enabled automated invoicing and revenue recognition for usage-based subscriptions. ResMed can now scale its global billing needs as it expands into software and services.
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Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2. 2 million in annual fees by automating...virtual card payment processing. The company faced high costs and manual work handling 2,500 virtual credit card payments monthly. Billtrust automated payment acceptance and optimized Level II/III data, reducing interchange fees. In 2020, they processed $219 million across 43,742 payments. Several employees were reassigned to strategic projects, boosting efficiency.
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Clarity Ventures built HIPAA compliant apps for ACON Laboratories to improve diabetic care. Patients use a mobile app to sync... glucose readings via Bluetooth and share data with doctors in real time. Doctors monitor patients daily and set custom thresholds for alerts. A Windows app lets clinics in Africa use ACON devices to treat diabetes for entire villages. The solution reduces data entry errors and enables timely, accurate care for millions.
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Pimcore helped intros Medical Laser GmbH centralize product data and automate content repurposing. The new platform reduced duplicated data by... 90% and cut time to market by 40%. The website now supports multilingual content and streamlines lead generation. Sales and marketing teams can update product info faster and more consistently. The scalable solution enables easy expansion as the company grows.
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Ambu used DynamicWeb B2B eCommerce and PIM to manage complex product data for hospitals and rescue services. The new solution... improved local business processes and reduced manual errors. Ambu structured its product catalog by medical profession, making ordering easier for customers. Local editors now manage country-specific sites with simplified workflows. The platform strengthened Ambu’s brand and reduced time spent updating product information.
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Zentail helped BBG Surgical automate product listings across Amazon, eBay, Walmart, and Jet. The platform sped up time-to-list by 60%... with automated categorization and attribute mapping. BBG Surgical used Zentail’s kitting and bundling features to manage inventory and order routing. Error reporting tools let the team quickly fix channel-related issues. BBG Surgical saw 25x monthly sales and 3x profit margins after adopting Zentail.
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Loyalty Builders helped a B2B healthcare products supplier boost response rates by 24% to 67% across five campaigns. The company targeted... dentist offices with segmented email and sales calls over three months. Loyalty Builders used predictive analytics to find the best customers for each product category. Revenue for promoted categories rose 92% to over 200% year-over-year. Response rates stayed 12% to 40% above normal for months after the campaigns ended.
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Boston Scientific Consulting International used Conga CPQ and Conga Rebate Management to improve rebate and quoting processes in EMEA. Their legacy systems... could not handle complex deals and rebates across multiple countries. Conga worked with Boston Scientific to co-develop robust rebate features. The solution rolled out in five countries, letting users complete complex processes within days. Teams quickly adopted the new system, and more countries plan to implement it soon.
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Billtrust Digital Lockbox helped a leading US medical equipment supplier save over $2. 2 million in annual fees by automating...virtual card payment processing. The company faced high costs and manual work handling 2,500 virtual credit card payments monthly. Billtrust automated payment acceptance and optimized Level II/III data, reducing interchange fees. In 2020, they processed $219 million across 43,742 payments. Several employees were reassigned to strategic projects, boosting efficiency.
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Jedox helped VITA Zahnfabrik automate global sales reporting and forecasting. The company saved 4 hours a day on manual report... preparation at its U.S. location. Jedox enabled detailed sales forecasting in just 1.5 days and created a self-service reporting portal in one day. Integration with SAP provided a single source of truth and improved data transparency. Finance teams now access automated, up-to-date reports across the U.S. and Germany.
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Konica Minolta Healthcare used Domo Embed to automate device data collection for radiologists. Before, staff manually gathered usage data from... each machine. Now, AeroRemote Insights powered by Domo Embed collects and visualizes this data in the cloud. Healthcare organizations use these insights to improve staff training, reduce equipment damage, and enhance patient care. DMOS, a healthcare provider, saw smoother workflows and better tracking of repeat x-rays and equipment drops. The solution helps quantify staff performance and supports training for new technicians.
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Phocas Software helped Medical Supply Company (MSC) speed up reporting and data analysis. Before, MSC struggled with slow, complex SAP... Business One reports. Phocas made it easy for the sales team to create their own dashboards and reports. Now, they can spot at-risk accounts and sales opportunities fast. Customers also benefit from automated monthly sales and usage reports. Phocas integrates with SAP, making business intelligence simple for all skill levels.
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RadPhysics Services LLC used Nevron Chart for . NET to improve data visualization in their medical error reduction program for...radiation oncology. The company needed clear, robust graphics to present clinical results and support communication with hospital administrators and physicians. Nevron helped RadPhysics migrate to the latest charting version, providing custom support and visual enhancements. The new charts made data easier to understand and improved acceptance of the software. RadPhysics praised Nevron for its appearance, ease of use, and strong technical support.
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Alcon used Cube's semantic layer and Agentic Analytics to fix metric inconsistency and reduce AI risk. Before Cube, teams had... different KPI definitions and slow dashboard updates. Cube gave Alcon a single data model and strong access control. Now, users get fast, self-service analytics and answers beyond dashboards. The new system builds trust and cuts down on dashboard development.
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MobileFrame helped MicroVention, a medical device company, replace paper-based inventory counts with a mobile solution. Sales reps now use handheld... devices with scanners to track inventory at hospitals. This eliminated transcription errors and sped up cycle counts. Office and field staff productivity increased. MicroVention saw a 97% boost in field force efficiency and real-time reporting for better management decisions.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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BeFC used Keysight's test and measurement solutions to improve their R&D lab for biofuel cell innovation. They needed better tools... to speed up prototyping and support industrial development. Keysight provided advanced instruments for low-power and electrochemical measurements. BeFC increased test throughput by four times and enabled multi-device testing. Their work led to global technology awards and industry recognition.
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HeartFlow, Inc. used MadCap Software to deliver documentation in 12 languages up to 10 times faster. The company switched from... manual PDF updates to MadCap Flare for single-source authoring and multichannel publishing. This change made instructions for use (IFUs) easier to search and update. HeartFlow automated content customization for different regions and languages. The team also used MadTranslations for cost-effective localization and MadCap Central for analytics and collaboration. These tools helped HeartFlow save time, cut costs, and improve customer experience.
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HeartFlow, Inc. used MadCap Software to deliver documentation in 12 languages up to 10 times faster. The company switched from... manual PDF updates to MadCap Flare for single-source authoring and multichannel publishing. This change made instructions for use (IFUs) easier to search and update. HeartFlow automated content customization for different regions and languages. The team also used MadTranslations for cost-effective localization and MadCap Central for analytics and collaboration. These tools helped HeartFlow save time, cut costs, and improve customer experience.
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HeartFlow, Inc. used MadCap Software to deliver documentation in 12 languages up to 10 times faster. The company switched from... manual PDF updates to MadCap Flare for single-source authoring and multichannel publishing. This change made instructions for use (IFUs) easier to search and update. HeartFlow automated content customization for different regions and languages. The team also used MadTranslations for cost-effective localization and MadCap Central for analytics and collaboration. These tools helped HeartFlow save time, cut costs, and improve customer experience.
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ELB Learning created an immersive training program for Johnson & Johnson Vision's ELITATM Femtosecond Laser System. The solution used interactive... videos, games, and VR simulations to train global sales and marketing teams. The course included 3D tours, gamified knowledge checks, and was accessible in multiple languages. Learners could use the training on web, mobile, or VR headsets. The program aimed to boost learning accuracy and proficiency with the new healthcare technology.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Welocalize helped a leading medical technology company save over $1M using translation memory tools. The company translated 6.3 million words... into 34+ languages and launched 8 medical device products. Welocalize set up teams across three time zones for document translation, software localization, and hardware testing. The solution ensured regulatory compliance and protected intellectual property. This partnership doubled the volume of localized documentation for global use.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Countly helped IrisVision improve onboarding and product adoption for its wearable vision technology. The analytics platform gave IrisVision clear insights... into user friction points and product usage trends. This led to better onboarding services and more effective product roadmap planning. IrisVision used Countly to identify what drives retention and quickly act on data to boost customer experience. The team now relies on Countly for planning updates and understanding customer behavior.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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ScriptPro used emfluence to boost booth traffic at the JFPS Conference. They wanted more people to see their new robot... demo. emfluence ran a LinkedIn Sponsored InMail campaign targeting federal pharmacy professionals. The campaign sent 1,459 messages and got a 54% open rate. ScriptPro saw a 41% increase in badges scanned at the event.
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Optos uses the Delivra API to connect real-time customer data with email marketing. This lets them send personalized onboarding, upgrade,... and service emails to each customer. Automated email journeys reach open rates of 51.58% and click-through rates of 8.56%. Segmented mailings average a 6.01% click-through rate. Real-time CRM integration ensures every message matches the customer’s purchase path. Optos builds trust and drives product adoption with targeted, data-driven communications.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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MeisterTask helped UEBE Medical GmbH cut internal emails by 95%. The marketing team switched from a complex merchandise management system... to MeisterTask for project management and communication. Onboarding was fast and easy, with most teams now using the tool. Tasks, documentation, and meetings are now managed in one place. The team no longer needs extra communication tools, saving time and boosting productivity.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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INBRAIN used Jama Connect to improve quality control for neural implant systems. The company needed more clarity and stability in... their development process. Jama Connect helped them manage requirements and ensure confidence in their product quality. This led to better control and oversight during development. INBRAIN gained more trust in their systems and processes.
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Million Tech implemented an RFID Inventory System for a top Hong Kong medical supplies manufacturer. Manual inventory tracking caused frequent... errors and slow reconciliation with hospitals. The RFID solution linked each item to delivery notes and expiry dates, enabling instant identification and rapid stock rotation. Inventory reconciliation time dropped by 80%. Picking accuracy rose from 85% to 99.5%. The system built trust with hospital clients and freed staff for higher-value tasks.
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Aha! helped ResMed organize feature requests from global teams. Before, requests were scattered in emails and Excel, making it hard... to track needs. With Aha!, ResMed set up an ideas portal and created clear product roadmaps. The team now shares updates easily with stakeholders using Aha! notebooks. Integration with Jira lets teams see development status in real time. Product teams feel more confident and connected across regions.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Vyaire Medical used RingCentral to move over 5,000 employees to remote work during the pandemic. The company replaced its old... on-prem phone system with RingCentral’s cloud communications. This helped Vyaire keep business running and support urgent global healthcare needs. Employees found the system easy to use for calls, video meetings, and training webinars. The switch let Vyaire keep training healthcare providers on life-saving devices even during lockdowns.
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vFairs helped ReSound host its first 24-hour global virtual conference. Nearly 10,000 people attended, compared to just 300 at their... previous in-person event. The virtual format saved costs on travel, hotels, and meals. Attendees joined from around the world and accessed live Q&A, 3D exhibitor booths, and downloadable resources. ReSound found the platform easy to use and plans to continue virtual events in the future.
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Dreamcast powered the virtual launch of the Samsung RS85 Prestige ultrasound system. The event used a fully customized platform with... live chat, product video streaming, and digital brochures. Attendees from around the world joined the launch online. The platform replicated a real-life event experience. The launch was described as a massive success by both teams.
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Dreamcast powered the virtual launch of the Samsung RS85 Prestige ultrasound system. The event used a fully customized platform with... live chat, product video streaming, and digital brochures. Attendees from around the world joined the launch online. The platform replicated a real-life event experience. The launch was described as a massive success by both teams.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Planmeca used iCapture to standardize lead capture at trade shows. Before, they had to use different systems for each event... and enter leads by hand. iCapture let them use one system for all shows and send leads straight to Salesforce. This stopped leads from being lost and made follow-up faster. The team no longer wastes time on manual entry or learning new tools for every event.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Tecan used CaptivateIQ to automate its complex commission process. The finance team cut commission calculation time by 75%. Data rework... dropped by 25%, and errors decreased. Sales teams now see real-time commission data and clear visual charts. Tecan updates commission plans faster and gains better business insights. The company now spends less time on manual work and more on strategic tasks.
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LivaNova used eSpatial to speed up territory alignment and mapping. The team mapped sales data in minutes, saving many hours.... They eliminated steps in the design and approval process. This led to faster, more efficient sales territory alignments. Sharing maps became simple and secure. eSpatial visualizations now guide LivaNova’s sales strategy.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Badger Maps helped Össur's sales team find new leads and boost productivity. The team used Badger Maps to identify hidden... sales opportunities and reconnect with old customers. Sales reps filled downtime with lead generation using the app's mapping features. The tool increased CRM adoption by making customer data accessible in the field. Sales reps reported more meetings and higher engagement with customers.
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Skynamo helped Medis Medical track sales reps and improve sales call monitoring. The app let managers see how many clients... each rep visited daily. Monthly reports showed which reps met targets. Medis used Skynamo to track travel routes and ensure reps met clients face-to-face. The app allowed custom forms for training and fast updates for reps. Skynamo responded quickly to Medis' requests for new features.
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Upper helped Eco Medical Equipment digitize its delivery process. The company eliminated handwritten manifests and manual route planning. With Upper,... Eco Medical achieved 100% digitization, an 82% increase in productivity, and a 76% reduction in planning time. Real-time tracking improved transparency for customers. The onboarding process was smooth, and customer support was strong.
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Resco Field Service+ for Dynamics 365 helped Dräger speed up field service documentation and data sync. Dräger’s technicians now use... a mobile app to manage service work, even offline. The new solution replaced an outdated app, reducing delays in repairs for hospitals and fire stations. Over 1,100 users report higher satisfaction and faster service. Real-time data and mobile reporting improve customer trust and workplace experience.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Vyaire Medical used RingCentral to move over 5,000 employees to remote work during the pandemic. The company replaced its old... on-prem phone system with RingCentral’s cloud communications. This helped Vyaire keep business running and support urgent global healthcare needs. Employees found the system easy to use for calls, video meetings, and training webinars. The switch let Vyaire keep training healthcare providers on life-saving devices even during lockdowns.
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TrueContext helped a global medical device manufacturer cut field admin time by 75%. The company moved from paper-based processes to... digital workflows for field service. Technicians now complete documentation in 15 minutes instead of an hour. Data is available same day, not after 48 hours. The solution reduced truck rolls and improved service quality. The company is moving toward predictive maintenance using integrated analytics.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Actsoft helped a medical tech company improve operational efficiency. The company used Actsoft to track field service technicians with GPS.... Managers could verify employee locations and pull history reports for reviews and compensation. Training was easy for the HR team. The company used data from Actsoft to improve time management and staff availability.
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JAGGAER eProcurement helped Hologic save over $1. 5 million in the first year. Hologic lacked visibility into spend and struggled...with decentralized purchasing. JAGGAER enabled centralized procurement, integrated with ERP, and streamlined approvals. pCard usage dropped by 55%. Approval times fell from three days to minutes. The procurement team is now seen as a strategic partner across the company.
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Contract Eagle helped Obex Medical manage complex contracts and strict KPIs for major healthcare clients. Obex faced risks of missing... deadlines and losing key accounts due to manual processes. With Contract Eagle, automated reminders and flexible fields made compliance easier. The team now meets reporting requirements and avoids contract expirations. Implementation was simple and the product is easy to use. Obex now feels secure managing contracts and customer relationships.
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Boston Scientific Consulting International used Conga CPQ and Conga Rebate Management to improve rebate and quoting processes in EMEA. Their legacy systems... could not handle complex deals and rebates across multiple countries. Conga worked with Boston Scientific to co-develop robust rebate features. The solution rolled out in five countries, letting users complete complex processes within days. Teams quickly adopted the new system, and more countries plan to implement it soon.
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Boston Scientific Consulting International used Conga CPQ and Conga Rebate Management to improve rebate and quoting processes in EMEA. Their legacy systems... could not handle complex deals and rebates across multiple countries. Conga worked with Boston Scientific to co-develop robust rebate features. The solution rolled out in five countries, letting users complete complex processes within days. Teams quickly adopted the new system, and more countries plan to implement it soon.
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Contract Hound helped a midwest medical technology firm manage contract renewals. Before, they tracked agreements in Excel and missed renewal... dates. With Contract Hound, the team now stores all contracts in one place and gets reminders for expirations. This led to better pricing on annual contracts and higher revenue. The software paid for itself many times over.
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Pramata helped a large medical device company manage over 100 royalty relationships each quarter. The company struggled to track complex... contracts and ensure payment accuracy. Pramata digitized and organized contracts, mapped key terms, and integrated data with other systems. This reduced the risk of litigation and revenue leakage. Teams now access accurate contract data quickly and make better decisions.
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Laerdal Medical's marketing team struggled to manage projects across multiple tools. They lacked a central hub, making it hard to... plan and prioritize work. After adopting CoSchedule's Marketing Suite, 20 team members could see all projects in one place. This improved visibility, organization, and global content planning. The team now meets company goals and adapts content for a worldwide audience.
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VulnDB gives Dräger detailed vulnerability intelligence for both open source and commercial software. Before VulnDB, Dräger's teams struggled with incomplete... data and manual research. Now, they get real-time alerts and daily updates through VulnDB’s API. This lets them monitor and fix vulnerabilities quickly. Dräger can keep their medical devices secure during development and after release.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Brand24 helps Wimba, a Polish startup, build global brand recognition. The head of marketing uses Brand24 to save time by... tracking online mentions in real time. Email alerts and sentiment filters help manage the brand image and prevent PR crises. Media monitoring led to six new partnerships, including TV and podcast features. Market and competitor tracking support Wimba’s marketing strategy and outreach goals.
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Zomee used HypeAuditor to manage its influencer campaigns. The team cut time spent on influencer vetting and management by over... 70%. HypeAuditor’s reports and landing page feature helped Zomee find and contract the right creators. Zomee now works with over 200 affiliates and saw a 20% increase in influencer-driven sales. The platform streamlined contracts, payments, and campaign tracking for Zomee’s marketing team.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Sana Commerce Cloud helped AOSS Medical Supply save 50-100 hours for their sales team. Before, their old platform struggled with... complex orders and had less than 80% uptime. Sana Commerce Cloud enabled 100% adoption and doubled uptime. The new system removed manual order processing and improved customer satisfaction. AOSS now onboards new facilities faster and plans to add analytics and MRP integration.
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ShippingEasy helped Partners Medical Supplies Inc. improve order and shipping management. The team can now check shipment status quickly by... recipient, order, or tracking number. Integration with Amazon Seller Fulfilled Prime lets them buy shipping without logging into Amazon. Custom shipping profiles save time when shipping 100 items a day. Customer service is easy to reach and helpful.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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CurrentWare helped EHOB monitor employee activity and support HR investigations. The software provided data for HR to ensure resources were... used properly. EHOB used CurrentWare to control access to USB devices and block inappropriate websites. The dashboards made it easy to review productivity and address performance concerns. EHOB valued the balance between oversight and employee trust.
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CurrentWare helped EHOB monitor employee activity and support HR investigations. The software provided data for HR to ensure resources were... used properly. EHOB used CurrentWare to control access to USB devices and block inappropriate websites. The dashboards made it easy to review productivity and address performance concerns. EHOB valued the balance between oversight and employee trust.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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MentorcliQ helped Henry Schein speed up their employee mentoring program. They can now match hundreds of Team Schein members in... just 20 to 30 minutes. This makes it easier for employees to connect and learn from each other. The process is much faster and more efficient. MentorcliQ's software supports large-scale mentoring for better employee development.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Files. com helped Singular Genomics deliver 100TB sequencing runs in hours instead of days. The company replaced legacy transfer tools...with a unified platform, making data delivery faster and easier. Scientists now get secure, one-click access to results. IT teams save time and money by retiring old systems and automating workflows. Files.com also simplified HIPAA compliance with built-in security features. This change supports Singular Genomics’ growth and scientific mission.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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ISI Group needed a document management system to comply with US FDA 21 CFR Part 11 regulations for electronic records and signatures. They evaluated 15... systems, focusing on compliance, cost, and usability. FileHold was chosen for its affordability, ease of use, and adequate compliance features. ISI Group validated FileHold by creating a formal protocol, defining intended use, and referencing vendor documentation. The system now supports regulatory recordkeeping and document approval processes.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Acrolinx helped Siemens Healthineers fix branding and product name inconsistencies across global teams. Before Acrolinx, content reviews took three weeks... and lacked unified standards. With Acrolinx, 270 writers checked over 5 million words in 2020. The review process now takes just two days. Teams now use a unified content style guide and consistent terminology.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Fujifilm Healthcare Americas used Foleon to manage and update a large content library after merging with Hitachi Medical Systems. The team faced... slow, manual processes that made content updates difficult and time-consuming. By switching to Foleon, they reduced content update time by 91%, going from one hour to just five minutes per update. Foleon's security features, including two-factor authentication and single sign-on, helped protect sensitive internal information. The platform also improved mobile responsiveness and made it easier for contributors to access and update content.
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Cochlear Americas used Rebrandly to simplify complex URLs for marketing campaigns. Their marketing team needed professional, trackable links for both... digital and print materials. Rebrandly let them quickly create branded links and QR codes, improving campaign tracking and appearance. The team could see which channels brought the best leads using Google Analytics and UTM parameters. The solution made it easy to organize, reuse, and manage links across teams, supporting both local and global campaigns.
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PharmaJet used Xerox managed IT services to move from a local server to a cloud-based system. This helped their small... team work from anywhere, just as the pandemic began. They avoided a $75,000 hardware investment and gained faster internet and better security. Xerox now provides full-time tech support and IT service management. PharmaJet can focus on delivering needle-free vaccine injectors worldwide.
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